Turenne PharMedCo Recalls Policy

Effective January 1, 2013

It is our commitment to ensure resident, customer, and employee safety through the timely and effective processing of product recalls in all divisions of the company.

Drug product recalls

Turenne PharMedCo maintains a record of all medications dispensed to Residents.  In the event of a recall by the manufacturer or the Food and Drug Administration (FDA), the facility is notified by the Pharmacy to return the affected product to the Pharmacy for disposition.

Procedure:

  1. The Pharmacy maintains a record of all medications dispensed to residents of the nursing facility.
  2. Upon receipt of a recall notice from the manufacturer or FDA, the Pharmacy will call the nursing facility with instructions for the return of the affected drug product to the Pharmacy.
  3. The nursing facility will assist the Pharmacy in locating the affected products for return.
  4. The Pharmacy is responsible for the disposition of the affected product as directed by the manufacturer or the FDA.
  5. The Pharmacy will replace the recalled drug product with a new supply, if available.  In the event a replacement supply is not available, the Pharmacy will contact the nursing facility to discuss alternative medication therapy.
  6. If prior use of the recalled drug product may result in adverse consequences, the nursing facility will be notified of this information by the Pharmacy.   The nursing facility will document what information was transmitted, to whom it was given, and by whom it was provided in the resident’s record.

Non-Drug Product Recall

It is the policy of Turenne PharMedCo to ensure prompt response to nmanufacturer/supplier product recalls, to house such products in identified location(s) to ensure no further distribution of product to customers, to return recalled products to the manufacturer/supplier for proper credit, to ensure customers have available quality product for their use, and to maintain a high level of customer satisfaction.

Procedure:

In the event of a product recall, Turenne PharMedCo will verify any customers who may have purchased the recalled product:

  1. Communicate to all PharMedCo Managers, the Medical Supply Sales Team, and to all Customer Care Team Members the product(s) that have been recalled to insure effective communication to our customers.
  2. Communicate to all customers who have purchased the product the fact of the recall and arrange the return and replacement of any recalled product still in the customer's inventory.
  3. Assign note to the product within the distribution software for order entry, purchasing, and picking tickets to ensure product is no longer purchased or sold to customers.
  4. Isolate remaining inventory within the warehouse for destruction or return to the manufacturer/supplier